PickleBet Privacy Policy

At PickleBet, we take the protection of your personal data seriously. This Privacy Policy explains how we, Puntaa Pty Ltd (ACN 601 575 240), trading as Picklebet, collect, use, store and disclose information when you access picklebet.com, use the Picklebet App, or otherwise interact with our sports betting, racing and fantasy esports services. By creating an account or using PickleBet Casino services, you consent to the practices described in this policy. If you do not agree with how we handle your data, we ask that you do not register for or continue using our platform.

We operate under a Sports Bookmaker licence issued by the Northern Territory Wagering Commission (NTWC), and our data handling obligations are shaped by Australian privacy law as well as the licence conditions attached to our operation. For South Australian residents, our operation is additionally governed by the applicable Code of Practice.

Information We Collect

When you sign up for a PickleBet account, use PickleBet login credentials to access our services, or place bets and contest entries, we collect a range of personal information necessary to open, verify and operate your account.

• We collect your full name, date of birth, residential address, e-mail address and phone number at registration.
• We gather identity verification documents, which may include government-issued identification, and we check this information against third-party verification services, databases and credit agencies.
• We record your transaction history, including deposits, withdrawals, bets, fantasy contest entries and use of any PickleBet bonus code or PickleBet deposit bonus applied to your account.
• We collect payment details relating to Visa debit, Mastercard debit, PayID, Apple Pay and Google Pay transactions processed through our PCI-DSS compliant payment service provider. We do not store full card numbers ourselves.
• We log technical information such as your IP address, device identifiers and browser type, which allows us to monitor account access, since only one unique personal device may be used to access an account under our terms.
• We retain records of customer support communications, including live chat transcripts and correspondence sent to support@picklebet.com.

How We Use Your Information

We use the information we collect to open and administer your PickleBet account, process deposits and withdrawals, settle bets and fantasy contests, and deliver PickleBet promotions, including any PickleBet referral code, PickleBet affiliate code, or PickleBet sign up bonus you may be eligible for. Our use of your data also supports compliance with our NTWC licence conditions, anti-money laundering obligations, and responsible gambling requirements.

• We use your data to verify your identity, age and location, confirming you are at least 18 or the age of majority in your jurisdiction and physically located somewhere our services may lawfully be offered.
• We use your transaction data to calculate turnover requirements, apply bonus cash, and determine eligibility for any PickleBet deposit match or other promotional offer.
• We use your contact details to send account notifications, PickleBet promo updates, and, where you have opted in, marketing communications about PickleBet promotions and offers.
• We use device and IP data to detect irregular betting patterns, prevent duplicate accounts, and protect the integrity of our sportsbook, racing and fantasy esports products.
• We may use your information to respond to queries raised through our PickleBet support live chat Australia service or via e-mail.

Sharing of Your Information

We do not sell your personal data. However, we do share information with select third parties where necessary to operate PickleBet Casino services and meet our legal obligations.

• We share data with payment service providers and banking partners to process deposits and withdrawals, noting that withdrawals appear on bank statements as Puntaa Pty Ltd.
• We share information with identity verification providers, credit reference agencies and fraud prevention databases to confirm your identity and comply with our licensing conditions.
• We disclose information to the Northern Territory Wagering Commission and other regulators where required, including in connection with dispute resolution processes.
• We may share data with national and state self-exclusion registers, including Betstop and SA Consumer and Business Services, where you have registered for self-exclusion.
• We share information with IT and hosting providers, including those supporting the Picklebet App, to maintain the security and functionality of our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on picklebet.com and within the PickleBet app to remember your login session, understand how you navigate our sportsbook and fantasy products, and improve your overall experience. Cookies also allow us to enforce our one-device access rule and to identify potential misuse of PickleBet bonus code offers across related accounts. You can control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our services.

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal information from unauthorised access, loss or misuse. Payment card details are processed through PCI-DSS compliant infrastructure, and we do not store complete card numbers on our own systems. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of data transmitted to us.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to meet our regulatory, accounting and dispute-resolution obligations. Records relating to any PickleBet bonus, PickleBet deposit match, or other promotional offer are kept for at least 12 months. Where an account becomes dormant or is closed, we continue to retain certain records as required by our licence conditions and applicable law, even though monetary rewards and bonus cash associated with a dormant account are forfeited under our account rules.

Your Rights

You have rights in relation to the personal data we hold about you, subject to applicable law.

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete information in your PickleBet account.
• You may request closure of your account by e-mail, which we action within approximately 7 business days, subject to verification and any pending compliance checks.
• You may set responsible gambling limits, including deposit and stake limits, or register for temporary or permanent self-exclusion, which affects how we process and retain your data going forward.

To exercise any of these rights, please contact our support team at support@picklebet.com or through the Contact Us form available on our platform.

International Users

While our primary markets are Australia and New Zealand, we accept users from other jurisdictions where participation in our services is not prohibited. Where required, we issue relevant tax reporting forms, such as an IRS Form 1099 for eligible United States residents, and we process personal data in accordance with the legal requirements applicable to your location, alongside the laws of the Northern Territory, Australia, which govern our operations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the way we operate PickleBet Casino services. We encourage you to review this page periodically. Continued use of your PickleBet account after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us at support@picklebet.com, through our live chat, or by writing to Picklebet Australia, PO Box 458, Fortitude Valley QLD 4006.