PickleBet Casino Terms and Conditions

Welcome to PickleBet Casino. These Terms and Conditions govern your use of picklebet.com, the Picklebet Application, and every service we provide through our platform. By creating an account, completing a Pickle Bet login, or placing a wager with us, you confirm that you have read, understood, and agree to be bound by these terms in full. We reserve the right to update these terms from time to time, and we encourage you to review this page periodically to stay informed of any changes.

Who We Are

PickleBet Casino is operated by Puntaa Pty Ltd, an Australian proprietary limited company (ACN 601 575 240), trading as Picklebet since 2017. Our registered office is located at Unit 1, 48-50 Smith Street, Darwin City NT 0800, and our correspondence address is Picklebet Australia, PO Box 458, Fortitude Valley QLD 4006. We are licensed as a Sports Bookmaker in the Northern Territory, Australia, by the Northern Territory Wagering Commission (NTWC). All bets placed through Pickle Bet are considered accepted and processed in the Northern Territory, and South Australian residents are additionally protected under a relevant Code of Practice. In accordance with our licence conditions, we maintain a separate bank account holding sufficient funds to cover all user account balances, safeguarding your funds in the unlikely event of insolvency. Withdrawals from us will appear on your bank statement as Puntaa Pty Ltd.

Eligibility to Use Our Services

You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is greater, and you must be physically located in a jurisdiction where fantasy esports contests or wagering are not prohibited. We do not publish a list of restricted countries, but we deploy security measures that block access from prohibited jurisdictions, and participation from such a location breaches both these terms and local law. We may deny access to any individual at our sole discretion.

• We do not permit employees, officers, directors, agents, or representatives of Picklebet, or their immediate family and household members, to win prizes or receive payouts.
• We prohibit players, coaches, team management, referees, or league officials from betting on or entering contests connected to esports titles they are associated with.
• Australian residents in certain states and territories may not be eligible for some promotional offers unless their account was opened before the promotion was advertised.

Account Registration and Verification

When you register with us, you agree to provide accurate personal information, and you may only hold one account. Once you complete your PickleBet login setup, we require you to verify your account within 14 days, or it may be closed automatically. We check your identity against third-party verification services, databases, and credit agencies, and we may request further documentation at any time. Duplicate accounts allow us to void bets, bonus credits, and contest entries, and to consolidate balances into the first account opened.

Deposits and Bonus Offers

We accept AUD, NZD, USD, and EUR, and all deposits and withdrawals are processed in your account's default currency. Our accepted deposit methods include Visa debit, Mastercard debit, PayID, Apple Pay, and Google Pay; we do not accept credit cards. Payment methods must be registered solely in your own name, and third-party payment methods are strictly prohibited. Our published Minimum Deposit Requirement of A$10 / NZ$10 / US$10 / €10 applies to withdrawing winnings from any picklebet promotions we run.

We regularly run offers such as a PickleBet deposit match, Bonus Back rewards, and other pickle bet deposit match promotions credited as bonus cash. All promotional offers, including any PickleBet bonus code or Pickle Bet promo code campaign, are provided entirely at our discretion. Bonus cash must be used within 5 days of being credited, or the remaining balance is forfeited. To withdraw winnings generated from a promotional offer, you must meet the applicable turnover requirement, and the minimum cash deposit must be turned over at least once. We only extend these offers to recreational players acting in good faith, and we may cancel any picklebet bonus, picklebet bonus cash, or picklebet sign up bonus where we detect irregular betting patterns or abuse of the offer's intent.

Our Refer-a-Friend program, including any Pickle Bet referral code or PickleBet affiliate code, is currently available exclusively to New Zealand residents. A unique pickle bet affiliate code is issued at sign-up, and both the referrer and the referred party must meet the minimum deposit requirement and verify their email before any credit is applied. We reserve the right to block or expire any pickle bet code issued in bad faith.

Withdrawals and Processing Times

We process withdrawals multiple times daily, seven days a week, including public holidays, between 8:00 and 20:00 AEST. Understanding typical picklebet withdrawal times helps you plan around our processing schedule: we allow up to 5 business days to process funds back to your registered account, and your banking provider may take a further 1 to 5 business days to complete the transfer. If your funds have not arrived after 5 business days, please contact our support team.

Withdrawal methods must be registered in your own name, consistent with our deposit rules. Where a card was used to deposit, we may require verification through a small confirmed charge or a legible copy of both sides of the card before releasing a withdrawal. Maximum winnings are capped at AUD 100,000 per bet, with lower limits applying to specific bet types under our published Betting, Racing, Sports and Esports Rules. Racing markets, including Quaddies, Trebles, and Daily Doubles, carry their own capped payout schedules, and Protest Payouts are limited to $5,000 per player per day.

Betting, Racing, and Fantasy Esports

Through us, you can access picklebet sports betting across American football, cricket, soccer, tennis, UFC, and many more disciplines, alongside esports markets for titles such as CS2, League of Legends, Dota 2, Valorant, and Call of Duty. Our racing markets cover thoroughbred, greyhound, and harness events across Australia and internationally, offering win, place, multi, and exotic bet types including Quinella, Exacta, Trifecta, and First Four. Our fantasy Pick'ems contests let you build and manage esports rosters, with free-to-play and pay-to-play formats available. Features such as Cash Out, Same Event Multi, and Past-the-Post Payouts are governed by our General Betting Rules and Individual Sport, Esport & Novelty Rules, and we may withdraw these features from any market or account without notice.

Responsible Gambling

We apply default self-limits to every account, covering maximum stake, maximum periodic spend, and maximum deposit amounts. Requests to reduce a limit take effect immediately, while requests to increase a limit are assessed at our discretion and subject to a seven-day wait. We support temporary and permanent self-exclusion, and we honour registrations made through us, the NTWC, SA Consumer and Business Services, or the national Betstop register. If you deliberately attempt to circumvent our self-exclusion controls, we will forfeit any bonus cash, void pending bets, and withhold winnings. Support is available through the Gambling Help Online line on 1800 858 858.

Dormant Accounts and Closure

We classify an account as dormant after 12 consecutive months without deposit, bet, or contest activity, and we apply a monthly handling fee of $10 AUD/NZD/USD or €10, plus an annual fee of $50 or €50 due each 31 December. You may request account closure by emailing us, and we will action your request within approximately 7 business days, returning your remaining balance after verification.

Support, Disputes, and Governing Law

Our support team is available via live chat, our Contact Us form, and email at support@picklebet.com, and we aim to respond within 2 business days. Many players searching for picklebet support live chat Australia find our team available Monday to Thursday, 09:00-19:00 AEST, and Friday and Saturday from 09:00. If you remain dissatisfied, you may escalate to our Management Team, and ultimately to the Northern Territory Wagering Commission, whose decision is final and binding. These terms are governed by the laws of the Northern Territory, Australia, and disputes regarding bet settlement must be raised within 30 days of settlement.